Gentle hand wash at cold water, inside out, with a pinch of salt.
Avoid soaking and harsh detergents; dry in shade to
maintain color and fabric quality.
Return and Exchange:
Full-Priced Products: You can return or exchange products bought at full price
(MRP) within 7 days of delivery subject to the conditions mentioned under
clause 6 below.
How to Initiate a Return or Exchange:
To initiate a return or exchange, please email us at
diverse.emporium2023@gmail.com with your order details. Our team will guide you
through the process
Refund Process:
Prepaid Orders: Refunds will be credited directly to the original payment
method.
Cash on Delivery (COD) Orders: To process a refund, we require a cancelled
cheque to initiate the payment to your bank account
Defective, Incorrect, or Incomplete Orders:
If you receive a defective, incorrect, or incomplete product, please contact us
within 48 hours of receiving your order. Share an image or video showing the
issue.
For any such concerns, please email us at: diverse.emporium2023@gmail.com
Exchange Process:
For exchanges, we will issue a credit note that can be used to place a new
order online.
Important: Credit notes cannot be redeemed for cash
Product Condition for Returns/Exchanges:
Items must be in their original packaging with tags intact.
Products should be unused and unwashed for hygiene reasons.
Items without original tags or that show signs of use will not be accepted.